Security and Performance

Standard

Advanced

In-Home / In-Office Support :

$59

$89

What's Included:

Install antivirus and antispyware software with current definitions and application updates

Yes

Yes

Perform system updates and improve PC speed and performance, including startup and shutdown optimization, Windows updating, menu navigation improvement, quick launch and taskbar cleanup and program shortcut creation

Yes

Yes

Enable basic security functions, including antiphishing and pop-up blocking activation in Internet Explorer

Yes

Yes

Remove unwanted programs and trialware

Yes

Yes

Create desired user accounts (if applicable)

Yes

Yes

Test and verify PC hardware and software functionality

Yes

Yes

Create a backup restore CD

Yes

Wireless Networking

Online Support :

$79.99

In-Home / In-Office Support :

$99.99

What's Included:

Set up, configure and secure your router; safeguarding your personal information and securing your broadband signal from use by others

Yes

Configure internet, including ISP (internet service provider)

Yes

Install and configure networking adapter on 2 computers/devices - (PC, Laptop, Gaming Console, Network Blu-Ray/DVD Player, Network-Enabled TV, etc.)

Yes

Secure network

Yes

Enable devices to share the internet,files, printers and other media (i.e. photos, videos, music, etc.)

Yes

VoIP (voice over IP) set up

Yes

Repair network and internet connectivity if necessary

Yes

Add an additional device

$49.99

Computer Tune-Up

In-Home / In-Office Support :

$49

What's Included:

Perform system updates and improve PC speed and performance, including startup and shutdown optimization, Windows updating, menu navigation improvement, quick launch and taskbar cleanup and program shortcut creation

Yes

Enable basic security functions, including antiphishing and pop-up blocking activation in Internet Explorer

Yes

Remove unwanted programs and trialware

Yes

Create desired user accounts (if applicable)

Yes

Test and verify PC hardware and software functionality

Yes

$109.99

What's Included:

Physically set up one PC or Mac computer system, including the computer plus monitor, keyboard, mouse and speakers

Yes

Organize wires and cables with your cable ties (ties not included)

Yes

Install one new software application (software not included)

Yes

Install one peripheral or external device (device not included)

Yes

Configure your new computer to access your existing Internet account and one existing e-mail account

Yes

Test your computer to make sure it is functioning properly

Yes

Transfer your computer data (up to 20GB) to another computer or medium (DVD, hard drive, network attached storage) and import the data into an installed program or location

Add $99.99

In-Home / In-Office Support :

$39

$45

What's Included:

Connect one existing and active email account to a computer or mobile phone

Yes

Yes

Must have all necessary passwords available

Yes

Yes

Working high speed internet connection required

Yes

Yes

Troubleshoot an existing email account

Yes

Includes repair, configure and update the e-mail client

Yes

$35

What's Included:

Setup and configuration of your new printer - covers both local and network printers

Yes

Resolution of your printer issue to get it printing properly again

Yes

Answer any questions you have about printer features and functions

Yes

Help with wireless printers setup

Yes

Standard

Advanced

In-Home / In-Office Support :

$80

$120

What's Included:

Transfer your data to your new computer or other media

Yes

Install and configure online data backup

Yes

Includes 1-year subscription to online data backup

Yes

Connect hard drive to computer, install and configure software to create a backup schedule that fits your needs

Yes

Create initial backup

Yes

Includes an external hard drive

Yes

$39.99

In-Home / In-Office Support :

$99

What's Included:

Determine computer compatibility for, install/repair and configure 1 software title

Yes

Perform necessary software updates

Yes

Create desktop, start menu and quick launch bar access shortcuts

Yes

Software NOT included

Yes